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Business Manager: Graham Ray
Graham's role is to keep the whole surgery running smoothly, whether it be a financial or clinical matter, while focusing on strategic and clinical planning. You may contact Graham about non-clinical aspects of your healthcare or a matter involving the surgery if you wish to make a comment on your experience in the surgery.
Operations Manager: Jilly Tucker
Jilly is responsible for a wide ranging number or roles, from rota planning to ensuring services are running appropriately.
Safety and Services Manager: Sam Lumley
Sam also forms part of the management team for Dartmouth Medical Practice. By closely working with the staff and the partners she promotes and educates health and safety awareness to fellow employees. In developing and executing health and safety plans, Sam ensures the Practice complies with the relevant guidelines, in addition to establishing a culture of health and safety within the team. Policies and procedures create a safer work environment and thus are essential for the safety of our patients and our staff.
Reception Manager: Kerrie Webb
Our receptionists are a pivitol part of the team. They are the members of staff every patient will interact with and who deal with a wide range of queries; not only from patients but from colleagues in other areas of the NHS, such as district nurses and hospitals. They work tirelessly each day taking up to 350 phone calls in any single day and dealing with sometimes 300 members of the public on the front desk.
Please bear in mind that receptionists are carrying out their duties as per their contract with the surgery. If a receptionist advises that she cannot help any further with your query, this is not because he/she does not want to, but because they are not allowed or do not have the means to help you any further. Receptionists, although having basic medical training, are not doctors and cannot tell you exactly what your blood test result means unless a GP has instructed them to do so.
Our Admin Team is made up of Clerical, Secretarial & Administrative staff. Based in the building opposite the main surgery you will find them working behind the scenes, keeping everything running smoothly. From typing letters, to entering clinical data, organising the doctors schedules to sending out the letters you receive.
Our Secretaries will deal with referrals, not only typing the letters from the doctors dictation, but also completing the referral pathways. They also deal with insurance companies, solicitors and courts alongside a huge variety of forms.
In some cases the secretaries are responsible for organising external clinics which are run by our doctors with a specialist interest.
Get an eConsult response
within 24 hours
Medical Care when we are closed
NON-EMERGENCY: Have a look at out "Get health information" page. Alternatively, call 111 for non-urgent medical advice.
MINOR INJURIES: We do not provide a minor injuries service. You should attend A&E or a local minor iunjuries unit. The LIVE WAITING times for these services are listed here.
EMERGENCY: Dial 999 or go to your nearest A&E Department (you must not dial 999 for anything other than an emergency)
If you do need to attend the emergency department at Torbay Hospital please read this leaflet.